Click on each stage of the drawing to discover 5 basic steps when giving negative feedback (Poertner, Miller 1997).
1. Describe the behaviour or performance you want to redirect.
2. Listen to your recipient's reaction
2a. If he/she is unwilling to accept responsibility, explore the negative effect of your recipient's actions and try to better explain the issue.
2b. If he/she is confused about your expectations, specify your expectations for actions. Help your recipient acknowledge that a problem exists and take responsibility for it.
3. Explore what positive results could be accomplished.
4. Develop a specific plan for future action.
5. Thank your recipient.
Quick assessment. Read the following example and mark the correct answer.