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Chapter 3: Listening
3.3 The 4-ears model of Schulz von Thun
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3.3 The 4-ears model of Schulz von Thun - EXAMPLE
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Quick assessment. Read the following example and mark the correct answer.
Chapter Quiz
Quiz question
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Which statement is false?
With the ability to listen effectively, messages are easily misunderstood.
Hearing is a physical process that, provided you do not have any hearing problems, happens automatically.
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening means paying attention not only to the story, but to the way it is told, eg. body language, voice, etc.
Which of the following statements describes discriminative listening?
It involves the understanding of the meaning of words or phrases.
It is developed at a very early age.
This is the most complex form of listening.
Each kind of voice sounds for the recipient the same.
Which of the following statements does not describe the comprehensive listening?
It is more complex than the discriminative listening.
Using overly complicated language or technical jargon, therefore, can be a barrier to comprehensive listening.
Two different people listening to the same thing may understand the message in two different ways.
It is involuntary and doesn’t implicate understanding the message.
Which of the following types of listening is the most active one?
comprehensive listening
informational listening
emphatic listening
critical listening
While listening actively recipient’s interest can be conveyed to the speaker by using both verbal and non-verbal messages such as:
avoiding eye contact
agreeing by saying ‘Yes’ or simply ‘Mmm hmm’
trying not to show any emotions
avoiding giving feedback
Which of the following elements is not a part of the 4-ears model of Schulz von Thun?
factual information
appeal
relationship
motivation
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Course Curriculum
1. Exercising Influence
1.1 Introduction
1.2 Six influence mechanisms by Robert Cialdini
2. Asking questions
2.1 Introduction
2.2 Question types
3. Listening
3.1 Introduction
3.2 Specific Listening Types
3.3 The 4-ears model of Schulz von Thun
4. Giving and receiving feedback
4.1 Introduction
4.2 Positive feedback
4.3 Negative feedback